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Position Title: IT Lead - Manufacturing

Position Type: Regular - Full-Time ​

Position Location: Appleton 

Grade: Grade 03 

Requisition ID: 8074 



The Manufacturing Information Technology Lead will be the single liaison between the Business and the IT side of the enterprise, and can provide detailed change management, system training, testing, and support. This person will be the key IT point person to any and all Engineering Projects / enhancements, line improvements and expansions. They will ensure that all the IT requirements are planned for with the projects and work with the relevant teams to plan, fund and then execute.


The Manufacturing Information Technology Lead  will work with the Manufacturing business stakeholders as the IT Lead.  Work to manage and support all IT services at location.  As projects occur, gather, analyze, communicate, and validate requirements for changes to and the implementation of new business processes, policies and information systems with a focus on medium to high levels of complexity. 




  • Be the single point of contact for Enterprise Applications and Plant specific applications will be essential for this individual as they will be leveraged to ensure the systems are running and troubleshoot as needed.
  • Responsible for the analysis, requirements gathering, and testing during the IT system enhancement process. 
  • Provide support/incident management process (issue identification, root cause analysis, issue resolution, testing and change management), of IT system issues within Service Level Agreement (SLA) guidelines as required.
  • Ensure that all standards are followed and when plant expansions, additions or any changes occur in the factory, that our standards are followed and update diagrams on network, with all access points and wireless coverage clearly noted.
  • Act as the eyes and ears to help troubleshoot when issues occur that involve data flowing from applications to Servers.  
  • Participate in planning when production lines are being moved or expanded so that all the networking and technology required can be planned for and funded appropriately.
  • Develop and maintain relationships with a focus on Internal IT and business partners including Plant Management, providing support and analysis where necessary and ensuring alignment between IT and the Business. 
  • Identify and explore opportunities to realize value through technology. Help build and communicate short, medium and long term strategies and ensure that business needs and requirements and understood so that alignment with other IT functions occurs.
  • Responsible for gathering, documenting and obtaining sign-off of process information and documenting Manufacturing Business and functional requirements aligned with our IT standards. Contributes to and reviews requirements and process related documentation.
  • Facilitate, manage the business case engagement to determine the investment case and plan for accomplishing the project.
  • Execute tasks of medium to high levels of complexity during all phases of implementation projects including business analysis, training, testing, and support.  Understand and adhere to IT implementation methodologies and practices (Project Management Methodology, Systems Development Methodology and Project Management Office).



  • 3-5 years relevant work experience coupled with a University degree or College diploma or equivalent experience in the field of Computer Science.
  • Demonstrated ability to effectively manage project on time, on budget and that resources are available when needed.
  • Requires strong decision making and negotiation skills to influence and persuade in their working relationships while ensuring professionalism when dealing with internal customers and outside vendors.
  • Strong presentation and communication skills required for sharing information, training and guiding to all levels and business users from junior staff to executives.
  • Proven experience working on major system projects, including SAP.  In depth knowledge of a number of primary application groups at the system level.
  • Experience in working in a factory, understand the sense of urgency and GMP’s.
  • Proven expertise in knowledge exchange and liaison between IT and business stakeholders/users, as well as mentoring staff.


McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace.  As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger. 
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.


The health and safety of McCain employees and their families has been our number one priority since the start of COVID-19 pandemic. With vaccination restrictions easing across the globe we do not currently require employees to be vaccinated, but we reserve the right to change this mandate in line with health guidance and regulations in each country.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Employee Privacy Policy 


Job Family: Information Technology      
Division: Global Technology 
Department: ​Regional IT North America ​
Location(s): US - United States of America : Wisconsin : Appleton 

Company: McCain Foods USA, Inc. 

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