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Position Title: Sr. ServiceNow Developer

Position Type: Regular - Full-Time ​

Position Location: Toronto HQ 

Grade: Grade 05 

Requisition ID: 26546 



Reporting to the Sr. Manager, ServiceNow Platform, the Sr. ServiceNow Developer will be responsible for developing and deploying ServiceNow solutions for the ServiceNow Platform, working with users and team members to understand requirements and develop elegant solutions that meet those needs.



  • Participation in requirement gathering phases to provide time estimation to users’ needs.
  • Analyzing technical development requirements.
  • Create and update the existing solution and configuration documentation.
  • Deploying solutions in a test environment and doing the required testing before moving it to production to ensure quality.
  • Implement best practices in coding and design as per ServiceNow standards and community guidelines.
  • Follow the TIL process to develop solutions.
  • Find opportunities to automate and enhance the end-user experience.
  • Scripting in various areas (Business Rules, Client Scripts, UI Actions, Access Control Lists, Ul Policies, Portal Pages, UI Pages).
  • Reporting and Dashboards set up.
  • Knows how to configure flows or workflows.
  • Should have experience in Service Catalog development.
  • Writing code using JavaScript, HTML, Angular, CSS, and AJAX.
  • Develop integrations with 3rd party tools or ServiceNow to ServiceNow integration with Scripted and OOB REST API and SOAP web Services.
  • Technical solution validation before deployment.
  • Train and provide knowledge transfers to new members of the team.
  • Support Go-live and hyper care phases.
  • Does Technical Assessment of new plugins installation and configuration to setup business Process
  • Contribute to ServiceNow upgrades, patching, and release management cycle.
  • Contribute to continuous improvement of processes, standards, agile working methodologies, and tools while ensuring adherence to coding and quality standards.
  • Collaborate with stakeholders and members of the team.
  • Know end-to-end ServiceNow ITSM solution in ServiceNow.
  • Guide junior members of the team when required.



  • Experience with Web Technologies (XML, HTML/CSS, AJAX, JavaScript, Web Services, etc.).
  • Experience and deep understanding of ServiceNow Workflows and Flow Designer tools.
  • Deep knowledge of ITSM, ITOM, DevOps, HRSD, and SecOps.
  • Experience with ServiceNow Integration Hub and spokes.
  • Experience with ServiceNow Agile 2.0.
  • Experience with ServiceNow Virtual Agent, MS Teams Integration, AD Integration, Azure DevOps Integration, and Microsoft System Center Integration.
  • Experience with ServiceNow Discovery, CMDB, and CSDM.
  • Good understanding of ITIL processes.
  • Good understanding of Project Management methodologies.
  • Knowledge of ServiceNow instance design and administration.
  • Experience in an enterprise environment with multiple integration points.
  • Strong analytical skills to identify problems and recommend solutions that meet business requirements.
  • Good communication and interpersonal skills to effectively collaborate with users, stakeholders, and team members.
  • Ability to work independently and take ownership of projects.
  • Must be a team player to work with developers, platform administrators, and process owners.
  • Hands-on development, management, and deployment experience with ServiceNow.
  • Troubleshooting, debugging, and problem-solving skills.
  • Must know tools like Excel, Visio, and other Microsoft products.



  • At least 8/+ years experience in developing and administrating the ServiceNow Platform.
  • Bachelor’s degree in computer science, information systems, or another related field (or equivalent work experience).
  • Broad exposure to IT infrastructure and application landscape, ideally with technical depth in a discipline/ITSM process.
  • Certifications Preferred:

           o    ServiceNow Certified System Administrator (CSA).
           o    ServiceNow Certified Application Developer (CAD).
           o    ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM).
           o    ITIL v4 Foundation.



  • Key internal relationships: IT Service and Regional Managers, IT Architects, IT Workplace, Network Services, IT Security, IT Applications, HR, IT Users, and Business Users.
  • Key external relationships: External vendors, partners, and service providers.
  • Travel: as required.
  • Job is primarily performed in a standard office environment. However, this could be starting as a hybrid model.


The above information indicates the general nature and level of work employees perform within this classification.  It is not a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace.  As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger. 
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.

The health and safety of McCain employees and their families has been our number one priority since the start of COVID-19 pandemic. With vaccination restrictions easing across the globe we do not currently require employees to be vaccinated, but we reserve the right to change this mandate in line with health guidance and regulations in each country.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy 



Job Family: Supply Chain & Logistics      
Division: Global Technology 
Department: ​ServiceNow Platform ​
Location(s): CA - Canada : Ontario : Toronto || CA - Canada : New Brunswick : Florenceville-Bristol || US - United States of America : Illinois : Oakbrook Terrace 

Company: McCain Foods (Canada) 

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