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Position Title:Dispatcher

Position Type: Regular - Full-Time ​

Requisition ID: 16700

Grade: [[cust_payGrade]]  

Company: Day & Ross Inc.   


At Day & Ross, you’ll go far. 
Day & Ross is one of Canada’s largest transportation companies, serving top brands across North America. We got our start hauling potatoes in 1950, and now we have a team of more than 8,000 employees, drivers and owner operators. 


We believe our people are our greatest strength – and we treat them like family. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we have been named a Top Company for Women to Work for in Transportation every year since 2018. Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.

About the Role
Surrey, BC


The Dispatcher is responsible for dispatching local units to pick up and deliver freight. They also monitor the performance of drivers.


How You’ll Help

  • Coordinate deliveries, assign pick up requests, and enter line haul orders in the computer.
  • Assign appointment freight deliveries to trucks, manifest shipments, and check for expedited shipments.
  • Answer phones from drivers and customers.
  • Review yard check to ensure freight is not missed and trucks are on schedule.
  • Coordinate drivers to come back for second round of deliveries.
  • Coordinate daily P&D requirements.
  • Monitor driver performance and report finding to manager.
  • Identify areas for improvement and efficiencies.
  • Perform clerical duties for compliance and broker pay as required.
  • Other related duties as may be required. 


Your Skills & Experience: 

  • Minimum of secondary education, with preference of post-secondary education (Supply Chain or Logistics Management, or a combination of education and experience)
  • Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial. New graduates or current students are welcome. 
  • Communication skills - advanced
  • Computer skills – accuracy, MS products, AS400, web based programs
  • Demonstrated customer relationship skills
  • Able to work deadlines in high transactional environment
  • Ability to champion business needs in a collaborative manner to colleagues
  • Strong sense of urgency and ability to respond to demands in a calm manner.
  • Exceptional interpersonal and leadership skills to manage demands and resolve issues with drivers, co-workers, etc.
  • Ability to work independently; a self-starter
  • Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies.  
  • Ability to work a flexible work schedule
  • Results focused
  • Able to work with little supervision


Please note that the successful candidate will be subject to reference and criminal background checks prior to employment.

We thank you for your application, but only those candidates selected for an interview will be contacted.
As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.

Function: Transportation; Customer Service

Location(s): CA - Canada : British Columbia : Surrey 

Apply now »