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Position Title:Customer Onboarding Specialist

Position Type: Regular - Full-Time ​

Requisition ID: 8286

Company: Day & Ross Inc.   


At Day & Ross, you’ll go far.
Day & Ross is one of Canada’s largest transportation companies, serving top brands across North America. We got our start hauling potatoes in 1950, and now we have a team of more than 8,000 employees, drivers and owner operators.


We believe our people are our greatest strength – and we treat them like family. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we were named a Top Company for Women to Work for in Transportation in 2018 and 2019. Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.

About the Role

Customer Onboarding Specialist


Somerville, NB


The Customer Onboarding Specialist is responsible for establishing processes per customer requirements which will contribute to increasing working capital. Working collaboratively with customers as well as across functions of the business, your responsibility is to manage complicated new account requests and assist in correcting existing account issues. This position is all about communication, project management, and relationship building. 


How You'll Help:


  • Create/recommend process flow for on-boarding new customers and correcting existing on-boarding issues
  • Facilitate the onboarding of new accounts based on a thorough understanding of the pricing, rates, billing, sales and operations related to the Company
  • Corporate – serves all divisions across all departments – juggling stakeholders internal and external
  • Identify, investigate, and develop strategies for the resolution of account issues related to internal and external process gaps
  • Maintain listing of projects being worked on and communicate status via weekly meetings with Shared Services leadership
  • Monitor projects to ensure alignment with established targets
  • Resolve onboarding issues via virtual and in-person meetings and maintain professional communication for the purpose of building positive relationships with customers, both internal and external
  • Facilitate conference calls and/or meetings to correct and align internal stakeholders with external customers
  • Collaborate across departments; including Sales, Operations, Pricing and Rates, to identify problems
  • Work to remove barriers and find innovative solutions to ensure the prompt payment of invoices and positive customer experience
  • Hold others accountable in a positive, constructive manner
  • Work closely with the credit assessment, collections, and invoice resolution team to identify onboarding opportunities
  • Other related duties as may be required


Skills and Qualifications:


  • Post-secondary education in business administration, accounting or related field
  • A suitable combination of education and experience may be considered
  • 5+ years’ experience in a finance role, preferably in the transportation industry
  • Adjudication experience an asset
  • Project management experience an asset
  • A suitable combination of education and experience may be considered
  • Strong MS Suite skills; Outlook, Excel & Word; must possess the aptitude for learning new programs; AS400 – an asset; ability to learn new programs/platforms
  • Project management experience
  • Understanding of freight flow, billing, rating, and tariffs
  • Ability to speak confidently
  • Exceptional customer service focus and relationship building skills
  • Resiliency and persistence to resolve outstanding issues between external and internal stakeholders while maintaining the customer relationship
  • Excellent communication skills, verbal and written: persuasive, confident, with the ability to articulate an appropriate message to various audiences clearly and concisely  
  • Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting, managing multiple files and multiple customers
  • Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
  • Ability to work independently and to collaborate with others to meet customer expectations
  • Excellent leadership and persuasion skills
  • Maintain composure under high-pressure situations and difficult conversations               
  • Troubleshooting and problem solving skills, with the ability to evaluate current situation, respond quickly to changing requirements, and execute accordingly
  • Ability to understand customer’s needs and solution appropriately
  • Interpret transportation agreements, and understand transportation documentation and verbiage
  • English, other languages an asset
  • No direct reports


Please note that the successful candidate will be subject to reference and criminal background checks prior to employment.

We thank you for your application, but only those candidates selected for an interview will be contacted.
As a federally regulated employer, The Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.

Function: Transportation     

Location(s): CA - Canada : New Brunswick : Somerville 

Apply now »