Position Title: Foodservice Admin Support 

Position Type: Regular - Full-Time ​

Position Location: Scarborough 

Requisition ID: 24267 

There’s nothing beige about McCain…

Except our potatoes — and we’re extremely passionate about them. 
When you join McCain, you’ll be joining the biggest player in the frozen potato game, bringing people together around the nation for over 60 years by sharing simple, delicious planet friendly food.
We’ve partnered with thousands of the country’s supermarkets, pubs, restaurants, hospitals, and schools to change the way people see the humble spud. It’s all about elevation and creating something better.  
So, come and make your career at McCain Foods.
 
ABOUT THE JOB.

Working in our Foodservice team, our Sales Administrator will join us providing key assistance and support to the Commercial function, this is a large and busy area of the business, and the role will cover a variety of tasks to ensure the smooth running of the team, including…

•    Claims: In partnership with the Customer Managers and the Accounts Receivable team, manage the customer claims approval process.  This includes matching and validating all customer related invoices linked to trade spend. 
•    Immediate escalation of any invalid claims to the appropriate Customer Manager and giving support to ensure prompt resolution. Cross functional effective communication and collaboration with internal and external stakeholders to ensure optimal efficiency and clarity. 
•    Maintain tracking system to ensure claims management to strict guidelines and actively prevent any backlog of claims building up by customer.
•    Agreements: In partnership with the Customer Managers take responsibility for the management of the trading agreement process.  Support the Customer Managers by actioning any system amendments to existing agreements as required.
•    Problem solving:  Act as the first port of call for the Customer Managers, where assistance is required to resolve an issue, linked to processing claims or managing agreements on the system.
•    Customer ad hoc reporting: Responsibility for updating internal trackers as defined by each Customer Manager

WHAT WE’RE LOOKING FOR…

Working as part of a wider team, you’ll have experience of working in a busy administrative role, with experience of liaising with internal and external customers, managing and tracking claims, as well as communicating effectively with a range of different stakeholders. 

You’ll also be…

•    Able to adopt a flexible approach to meet the needs of the business and the customer
•    Have excellent communication skills 
•    Adaptable to change and work towards building strong relationships
•    Competent in the use of Outlook and Microsoft Office including Teams
•    Ability to work on your own and as a team.
•    Have strong analytical skills 
•    Working in a fast-paced environment 
•    Planned and organised

WHAT’S IN IT FOR YOU?

Although we do encourage you to taste the goods, you’ll be pleased to know we don’t pay you in chips. For working hard, you’ll also get a great salary and some pretty good benefits including: 

•    An excellent pension where we will pay double what you do, up to a maximum of 12% of your pay
•    Flexible holidays – where you can buy & sell up to 5 days holiday per year
•    Private medical insurance scheme
•    Optional health cash plan
•    Cycle to work scheme
•    ‘Chips In’ Volunteering Day Off- to make a positive impact to the competitiveness, resilience, and long-term development of McCain communities across the globe
•    And of course, being part of a Global business there are great opportunities to shine/thrive should you wish to relocate in the future. We have an ambitious 5-year growth plan that presents development & progression opportunities for those who seek it out. 

 
WHERE YOU’LL WORK…

Our Head Office is in Scarborough, North Yorkshire and we operate a hybrid working policy here at McCain and our culture is based on achieving outcomes, so although we’d love to see you from time-to-time success will be measured by the objectives you deliver, and not where you’re based. 

McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace.  As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger. 
 
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.
 
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy 
 

Job Family: Customer Service      
Division: GB Commercial Foodservice 
Department: ​Customer Sales RAM ​
Location(s): GB - United Kingdom : England : Scarborough || GB - United Kingdom : England : Bath || GB - United Kingdom : England : Birmingham* || GB - United Kingdom : England : Bradford* || GB - United Kingdom : England : Brighton & Hove || GB - United Kingdom : England : Bristol* || GB - United Kingdom : England : Cambridge || GB - United Kingdom : England : Canterbury* || GB - United Kingdom : England : Carlisle || GB - United Kingdom : England : Chelmsford || GB - United Kingdom : England : Chester* || GB - United Kingdom : England : Chichester || GB - United Kingdom : England : Colchester || GB - United Kingdom : England : Coventry* || GB - United Kingdom : England : Derby || GB - United Kingdom : England : Doncaster || GB - United Kingdom : England : Durham || GB - United Kingdom : England : Ely || GB - United Kingdom : England : Exeter* || GB - United Kingdom : England : Gloucester || GB - United Kingdom : England : Grantham || GB - United Kingdom : England : Hereford || GB - United Kingdom : England : Hull || GB - United Kingdom : England : Kingston-upon-Hull* || GB - United Kingdom : England : Lancaster || GB - United Kingdom : England : Leeds* || GB - United Kingdom : England : Leicester* || GB - United Kingdom : England : Lichfield || GB - United Kingdom : England : Lincoln || GB - United Kingdom : England : Liverpool* || GB - United Kingdom : England : London* || GB - United Kingdom : England : Manchester* || GB - United Kingdom : England : Milton Keynes || GB - United Kingdom : England : Newcastle-upon-Tyne* || GB - United Kingdom : England : Norwich* || GB - United Kingdom : England : Nottingham* || GB - United Kingdom : England : Oxford* || GB - United Kingdom : England : Peterborough || GB - United Kingdom : England : Plymouth* || GB - United Kingdom : England : Portsmouth* || GB - United Kingdom : England : Preston || GB - United Kingdom : England : Ripon || GB - United Kingdom : England : Salford || GB - United Kingdom : England : Salisbury || GB - United Kingdom : England : Sheffield* || GB - United Kingdom : England : Southampton* || GB - United Kingdom : England : Southend-on-Sea || GB - United Kingdom : England : St Albans || GB - United Kingdom : England : Stoke on Trent* || GB - United Kingdom : England : Sunderland || GB - United Kingdom : England : Truro || GB - United Kingdom : England : Wakefield || GB - United Kingdom : England : Wells || GB - United Kingdom : England : Westminster* || GB - United Kingdom : England : Whittlesey || GB - United Kingdom : England : Winchester || GB - United Kingdom : England : Wolverhampton || GB - United Kingdom : England : Wombourne || GB - United Kingdom : England : Worcester || GB - United Kingdom : England : York* || GB - United Kingdom : Other : Armagh* || GB - United Kingdom : Other : Bangor || GB - United Kingdom : Other : Belfast* || GB - United Kingdom : Other : Lisburn || GB - United Kingdom : Other : Londonderry || GB - United Kingdom : Other : Newry || GB - United Kingdom : Other : Reference job description || GB - United Kingdom : Scotland : Aberdeen* || GB - United Kingdom : Scotland : Dundee* || GB - United Kingdom : Scotland : Dunfermline || GB - United Kingdom : Scotland : Edinburgh* || GB - United Kingdom : Scotland : Glasgow* || GB - United Kingdom : Scotland : Inverness || GB - United Kingdom : Scotland : Montrose || GB - United Kingdom : Scotland : Perth || GB - United Kingdom : Scotland : Stirling || GB - United Kingdom : Wales : Bangor || GB - United Kingdom : Wales : Cardiff* || GB - United Kingdom : Wales : Newport || GB - United Kingdom : Wales : St Asaph || GB - United Kingdom : Wales : St Davids || GB - United Kingdom : Wales : Swansea* || GB - United Kingdom : Wales : Wrexham 

Company: McCain Foods (G.B.) Ltd