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Position Title: Manager, Sales Planning and Operations 

Position Type: Regular - Full-Time ​

Position Location: Oakbrook Terrace 

Requisition ID: 26185 




Reporting to the Director of North America Sales Planning & Operations, the Manager, Sales Planning & Operations will play a critical role in partnering directly with cross functional departments including Supply Planning, Demand Planning, BU, Category Marketing & Sales finance.  The incumbent will be the ‘voice of the customer’, in the day-to-day & monthly consensus process, providing insights into customer trends and executing strategies that drive volume & revenue, while enhancing customer satisfaction and streamlining operations.  In doing so, the incumbent will become the Sales, Supply Planning and Marketing function’s go-to partner, in executing volume growth opportunities, customer strategies & operational efficiencies.



Sales Planning:

  • Develop sales tools/materials to enable successful execution of key initiatives in collaboration with Customer Marketing & Category Leadership team
  • Collaborate with cross-functional teams to develop and implement effective sales/customer strategies including short-term and long-term planning and the development and measurement of Annual Plans
  • Manage monthly and YTD business performance and trade spend reporting to recommend appropriate corrective actions to deliver annual plans and KPIs
  • Collaborate with the revenue management and finance teams to develop pricing strategies that align with customer requirements & industry environment
  • Develop contingency plans to address seasonal fluctuations in product & service demand effectively
  • Support and drive continuous improvement of demand planning & S&OP processes


Sales Operations:

  • Lead & manage the sales forecast on demand vs forecast shifts to ensure timely development of an agreed upon forecast.
  • Utilize category & customer analytics to provide accurate sales forecast through changes in distribution, volume assumptions on new product launches, promotional activities, price change impacts to volume & other category insights trends impacting forecast.
  • Providing sales & demand planning teams with insights driving short-term demand fluctuations (ie: competitive impact, customer inventory etc.)
  • Manage opportunity & risk logs to provide regular reporting to sales leads on securing customer asks.
  • Ensure continuous sales planning accuracy by tracking and reporting against forecasting accuracy at sales channel level.
  • Represent Sales and act as voice of the customer in the Demand Consensus process, maintaining a clear commercial perspective on demand drivers and recommended actions.
  • Provide ad hoc analyses in support of demand variance analytics and customer prioritization.



  • Minimum 4-6 years of relevant experience
  • Undergraduate degree required (ex. Finance, Statistics, Math, Business Administration, Engineering)
  • CPG experience is a strong asset
  • High level of enthusiasm, accountability, and ability to achieve results, even under tough circumstances.
  • Strong analytical and creative problem-solving skills (gathers critical data, translates analysis of an opportunity to a recommendation that drives results)
  • Strong communication and interpersonal skills to function effectively as a leader and collaboratively in a team environment.
  • Proficient in working with very large data sets, exceptional quantitative and analytic skills, and strong attention to detail
  • Strong Excel skills required, and database application skills are highly preferred (i.e., PowerBI, Tableau)
  • A high level of curiosity and professionalism when taking on new opportunities
  • Ability to problem solve and adapt in a fluid environment


Other Requirements
10-15% travel required


McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace.  As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger. 
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.
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Job Family: Sales      
Division: NA Sales 
Department: ​Sales Planning and Operations - Potato ​
Location(s): US - United States of America : Illinois : Oakbrook Terrace || CA - Canada : New Brunswick : Florenceville-Bristol || CA - Canada : Ontario : Toronto 

Company: McCain Foods USA, Inc. 

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