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Position Title: Commercial Digital & Technology Director 

Position Type: Regular - Full-Time ​

Position Location: Oakbrook Terrace 

Requisition ID: 29369 




Reporting to the Vice President, Digital & Technology, North America, the Commercial Digital & Technology Director is accountable for partnering with the North America Commercial (Sales and Marketing) business organization to successfully deliver our business strategy. 


The Commercial Digital & Technology Director will represent Digital & Technology working with key business stakeholders to define new business processes enabled by data and digital solutions to advance our business objectives.  This role will work closely with Global Technology delivery teams and leadership to implement key programs in North America and ensure strategy and value realization to achieve benefits for these initiatives.



  • Build strategic and trusted partnerships across our business: Lead the relationship and partnership with senior-level North America business stakeholders in Sales and Marketing and across our largest business units.
  • Partner with senior-level and executive leadership to contribute to the North America business strategy and shape the opportunities for digital capabilities in the region to achieve our business goals. Participate in strategic and operational forums with commercial leaders and customers. 
  • Business technology strategy development: Co-create our digitally enabled business strategy with key stakeholders and leadership and identify opportunities to achieve business outcomes.
  • Portfolio management and value creation: Work closely with the North America regional PMO and Global Technology PMO to define and prioritize a portfolio of digital enablers and capabilities to achieve business objectives.  Manage an overall portfolio of regional and global initiatives, set priorities, and align with regional and global teams to successfully deliver value and positive business outcomes.  Connect strategy to execution and achieve results as a cohesive team.
  • Lead transformation for adoption of digital capabilities and cross-functional ways of working across region. Measure value and identify future opportunities to continuously enhance our business.
  • Provide thought leadership and future-oriented strategy: Proactively address opportunities in the external environment to enhance our future business ambitions with market-leading insights.  Lead strategic discussions for sales and marketing digital capabilities and customer/consumer digital engagement solutions.
  • Partner across the Global Technology digital delivery, development, and support teams to implement capabilities and solutions connected to our overall business strategy.  Lead with a commitment to teamwork and building successful relationships.
  • Sponsor and lead programs and projects in the improvement, creation and implementation of best business practices and leading digital solutions.  Collaborate with leaders both inside and outside the organization to ensure delivery of results.
  • Be a change agent and advocate for evolving and advancing new opportunities and improving processes.
  • Drive strategic direction as an active leader in the North America Digital & Technology leadership team.
  • Lead teams to establish clear vision, create an atmosphere of trust, and leverage diverse views. Coach and mentor team members to learn and develop skills and experiences.


  • Ensure that digital products, services, and solutions meet the specific needs and expectations of partners and customers to deliver the greatest possible value and impact.
  • Demonstrate strong communication and collaboration skills with partners at all levels of the organization.
  • Demonstrate deep understanding of McCain North America business and commercial goals.
  • Inspire cross-functional teams to deliver results together as one team with common objectives.
  • Establish external connections to continuously learn and apply industry trends that add value to McCain’s strategy.
  • Create aligned and connected roadmap of capabilities and initiatives working with Global Technology and Business Functions.
  • Demonstrates ability to set clear objectives, develop roadmaps, anticipate risks, measure performance, and evaluate results. 



  • Bachelor’s degree in Computer Sciences or equivalent experience, Graduate level desirable (MBA)
  • 10 + years’ experience as a Technology leader, either as a Technology Business Partner with commercial and customer-facing organizations or as a Digital Leader for commercial business functions. 
  • Proven experience working on large scale technology programs and digital transformation initiatives in CPG, Food Service, QSR or Retail industries.
  • Experience leading projects focused on customer relationship management (CRM), digital experience customer/consumer experience including mobile and website applications, campaign management and commercial analytics solutions. 
  • Experience leading projects focused on enabling sales organizations including implementing sales execution systems (Salesforce) and sales analytics solutions.
  • Experience partnering with Revenue Growth Management (RGM) teams and delivering solutions for trade management solutions in consumer goods, retail and food service sectors.
  • Experience working within an agile project delivery framework
  • Solid experience developing and delivering a connected digital and business strategy in a global or large, complex region.  
  • Strong interpersonal skills working at all levels of the organization.  Ability to influence internal and external groups and gain trust to align opportunities for overall success.
  • Inclusive and inspiring team leadership.



  • Key internal relationships: SVP Sales North America, Global Digital & Technology Program, Delivery and Support Leadership teams, and Digital & Technology North America Leadership team
  • Participate in key external relationships with external vendors and industry forums.
  • Travel: as required
  • Job is primarily performed in office in Oakbrook Terrace, IL USA or Toronto, Canada


The above information indicates the general nature and level of work performed by employees within this classification.  It is not a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.


McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace.  As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger. 
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.

The health and safety of McCain employees and their families has been our number one priority since the start of COVID-19 pandemic. With vaccination restrictions easing across the globe we do not currently require employees to be vaccinated, but we reserve the right to change this mandate in line with health guidance and regulations in each country.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy 


Job Family: Information Technology      
Division: Global Technology 
Department: ​Regional IT North America ​
Location(s): US - United States of America : Illinois : Oakbrook Terrace || CA - Canada : New Brunswick : Florenceville-Bristol || CA - Canada : Ontario : Toronto 

Company: McCain Foods USA, Inc. 

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