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Position Title:OS&D Specialist

Position Type: Regular - Full-Time ​

Requisition ID: 7021

Company: Day & Ross Inc.   


Let’s grow together. 
Day & Ross is one of Canada’s largest transportation companies, serving top brands across North America. Right now, we’re expanding our business, and there’s never been a better time to join our team and grow your career along with us.
We got our start hauling potatoes in 1950, and today we have more than 8,000 employees, drivers and owner operators. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we were named a Top Company for Women to Work for in Transportation in 2018, 2019, and 2020. Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.


About the Role

OS&D Specialist


Lachine, QC


This position is responsible for the handling & processing of over/short and damaged shipments, including the investigating of information, maintaining appropriate records, providing instruction to customers on filing a claim, and resolving issues through traces and customer contacts. The focus of this role is to reduce OS&D claims to “Zero”.

How You’ll Help

  • Resolution of OS&D (Over, Short or Damaged Freight) within applicable terminal operation. 
  • Trace shipments as requested by customers, through computer system documentation review. 
  • Provide information on whereabouts of goods, manifesting for linehaul.
  • Create tracker ticket, following up with drivers for required information.
  • Follow up daily on tickets until they have been closed.
  • Perform customer service function, settle problems and inquiries.
  • Fulfill document requests, and adjustments/rebills as required.
  • Inspect OS&D area twice each day. Maintain in neat organized fashion.
  • Maintain two (2) sections, refusals and OWB (freight that has no identification).
  • Maintain a daily dock inventory spreadsheet, allowing visibility and management of volume of claims.


Your Skills & Experience:

  • Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience. 
  • Previous transportation or operational experience is preferred, various roles within transportation would be beneficial 
  • Good working knowledge of Excel and other MS office programs. 
  • Specific experience working with damaged freight is an asset. 
  • Previous experience with the AS/400 would be considered an asset. 
  • Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial
  • Communication skills - advanced
  • Computer skills – accuracy, MS products, AS400, web based programs
  • Demonstrated customer relationship skills
  • Strong conflict resolution skills
  • Able to work deadlines in high transactional environment
  • Ability to champion business needs in a collaborative manner to colleagues
  • Results focused
  • Able to work with little supervision

Please note that the successful candidate will be asked to provide reference and criminal background checks prior to employment. Only those candidates selected for an interview will be contacted.


As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.

Location(s): CA - Canada : Quebec : Lachine || CA - Canada : Quebec : Laval || CA - Canada : Quebec : Montréal || CA - Canada : Quebec : Pointe-Claire 

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