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Position Title:Administrative Coordinator

Position Type: Regular - Full-Time ​

Requisition ID: 12276

Grade: Scale NOGRADE  

Company: Day & Ross Inc.   

 

At Day & Ross, you’ll go far. 
Day & Ross is one of Canada’s largest transportation companies, serving top brands across North America. We got our start hauling potatoes in 1950, and now we have a team of more than 8,000 employees, drivers and owner operators. 

 

We believe our people are our greatest strength – and we treat them like family. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we were named a Top Company for Women to Work for in Transportation in 2018 and 2019. Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.

 

About the Role
Administrative Coordinator
Full-time
Lachine, QC
 

Working closely with various internal and external contacts to effectively and efficiently respond to customer inquiries and requests. Provides exceptional customer service through each customer interaction and all contact channels:  phone, email, fax, and web. Liaise with clients and third parties to ensure high level of customer service through clear communication.

 

Please note: This position is a full time 8 hour shifts scheduled Monday to Friday (shifts range between 7 am and 11 pm).

 

How You’ll Help

  • Respond to customer inquiries by phone and email in a timely, accurate, and professional manner. 
  • Be aware of applicable KPIs and work diligently to meet or exceed, including time to answer, time on call, etc. 
  • Work with other members of the team to improve individual and team performance.
  • Other related duties as may be required.


Your Skills & Experience:

  • Minimum high school education
  • Call centre/customer service training a strong asset preferably in the transportation or logistics industry
  • Training in conflict resolution/mediation also an asset
  • Positive and professional customer service skills, including an appropriate sense of urgency and genuine interest in resolving customer concerns and/or requests.
  • Advanced communication skills, both verbal and written. 
  • Bilingual skills in English and French (verbal and written) a strong asset
  • Excellent computer skills, including MS Office; previous experience with AS400 a strong asset.
  • Excellent keyboarding skills, both speed and accuracy
  • Strong problem solving skills
  • Ability to say “no” or deliver unfavourable information in a positive and professional manner. 
  • The working environment can include extended period sitting in a work station working on a computer and on a phone;

 

To apply, visit the Careers page on our website at dayross.com.

 

Please note that the successful candidate will be subject to reference and criminal background checks prior to employment.

We thank you for your application, but only those candidates selected for an interview will be contacted.
As a federally regulated employer, The Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.


Function: General & Administration; Customer Service; Student & Graduates; Supply Chain & Logistics; Transportation

Location(s): CA - Canada : Quebec : Lachine || CA - Canada : Quebec : Montréal 

Apply now »