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Position Title:Truckload Specialist

Position Type: Regular - Full-Time ​

Requisition ID: 4933

Company: Day & Ross Inc.   

 

At Day & Ross, you’ll go far.
Day & Ross is one of Canada’s largest transportation companies, serving top brands across North America. We got our start hauling potatoes in 1950, and now we have a team of more than 8,000 employees, drivers and owner operators.

 

We believe our people are our greatest strength – and we treat them like family. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we were named a Top Company for Women to Work for in Transportation in 2018 and 2019. Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.

 

About the Role

Truckload Specialist
Full-time - Weekends - Friday, Saturday, Sunday, and Monday
Hartland, NB

Responsible for ensuring complete customer satisfaction by responding to customer calls, answering questions, and solving issues related to truckload orders.

 

How You’ll Help

  • Manage customer relationships with a One D&R mindset including McCain and Supply Chain
  • Coordinate with linehaul and terminal dispatch or outside carrier to ensure continued on-time service
  • Build orders in the linehaul system and generating EOMS entries for terminal visibility
  • Update Blujay and Mercury Systems for McCain loads
  • Schedule pickup and delivery appointments
  • Monitor customer service e-mail box within truckload, McCain TLC and SCS
  • Answer general customer service inquiries related to truckload orders
  • Complete tracking reports as required
  • Other duties related to truckload customer service as may be required.


Your Skills & Experience:

  • Minimum high school diploma; post-secondary education in business, logistics or administration is a strong asset
  • An equivalent combination of education and experience may also be considered
  • Previous customer service experience in the transportation industry is a strong asset.
  • Advanced communication skills – both verbal and written
  • Strong computer skills, particularly MS Office, Excel and Outlook, as well as web based products and an aptitude for learning new software.  Knowledge and /or experience with AS400 is a strong asset.
  • Accuracy in keyboarding and data entry
  • Demonstrated customer service skills
  • Strong conflict resolution skills
  • Ability to manage deadlines and work independently in a fast paced, high transactional environment
  • Analytical with strong problem solving skills

To apply, visit the Careers page on our website at dayross.com.

 

Please note that the successful candidate will be subject to reference and criminal background checks prior to employment.

We thank you for your application, but only those candidates selected for an interview will be contacted.
As a federally regulated employer, The Day & Ross Transportation Group fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.


Function: Transportation     

Location(s): CA - Canada : New Brunswick : Centreville || CA - Canada : New Brunswick : Florenceville-Bristol || CA - Canada : New Brunswick : Fredericton || CA - Canada : New Brunswick : Hartland || CA - Canada : New Brunswick : Somerville 

Apply now »