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Position Title: IT Workspace Analyst 

Position Type: Regular - Full-Time ​

Position Location: Florenceville GTC 

Requisition ID: 5391 

 

 

Reporting to the Manager IT Workplace Services, the IT Workplace Analyst is responsible for providing technical leadership and senior level support for the end-user computing environment within McCain Foods globally. They will design modern desktop solutions by leveraging Microsoft Endpoint Manager deployment technologies and provide leadership and technical expertise for computing hardware and managed print services. They will participate in enhancement projects and service delivery engagements with 3rd party companies by acting as a technical expert. The IT Workplace Analyst is expected to be a technical assessor of risk, and they need to be great at translating between technical specialists and executive management. They are the person most likely to have to think “on-their-feet” when a deployment does not work as planned and develop a solution. They represent a key technical escalation point within McCain for IT workplace related services

 

JOB RESPONSIBILITIES:

  • Provide technical leadership to teammates through coaching and mentorship.
  • Evaluate, develop, and implement enterprise-wide modern workplace solutions based on the Windows servicing model and related Microsoft technologies
  • Maintain high standards of software deployment quality within the team to ensure minimal business impact.
  • Identify and encourage areas for growth and improvement within the team.
  • Collaborate with other members of the WPS team, business analysts and architects to plan, design, develop, test, and deploy business applications using Microsoft technologies.
  • Prepare reports, manuals and other documentation on the status, operation, and maintenance of software and hardware.
  • Evaluate, benchmark, and build support materials for PC and industrial manufacturing computer hardware
  • Evaluate, benchmark, and build support materials for multifunction printer hardware technologies
  • Work with teammates in the migration of legacy applications to current Microsoft technologies.
  • Produce powerful analytical reporting packages that facilitate and accelerate decision making and sustainable cost savings
  • Assess opportunities for application and process improvement and prepare documentation of rationale to share with team members and other affected parties.
  • Research and evaluate a variety of software products before use in our standard operating environment.
     

KEY QUALIFICATION & EXPERIENCES:

  • Post-secondary degree or diploma in a technical program for IT infrastructure management coupled with 2 – 3 years’ experience operating in an Enterprise IT environment.
  • Ability to work as part of a cross-functional team to solve technical problems
  • Knowledge of analysis and reporting tools and the ability to build reports to drive decision making for operational improvements
  • Strong knowledge of best practice operations within an Enterprise ITIL environment
  • Excellent analytical and technical troubleshooting skills.
  • Excellent written and verbal communication skills
  • Works well under pressure, change and ambiguity

McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace.  As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger. 
 
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.
 
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy 
 

 

Job Family: Information Technology      
Division: Global IS 
Department: ​Workplace Services ​
Location(s): CA - Canada : New Brunswick : Bathurst || CA - Canada : New Brunswick : Centreville || CA - Canada : New Brunswick : Edmundston || CA - Canada : New Brunswick : Florenceville-Bristol || CA - Canada : New Brunswick : Fredericton || CA - Canada : New Brunswick : Grand Falls || CA - Canada : New Brunswick : Hartland || CA - Canada : New Brunswick : Moncton || CA - Canada : New Brunswick : Saint John || CA - Canada : New Brunswick : Somerville 

Company: McCain Foods (Canada) 

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