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Position Title: Customer Service Officer 

Position Type: Regular - Full-Time ​

Position Location: Ballarat 

Requisition ID: 29314 

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At McCain Foods, we know the importance that food plays in people's lives - the power it has to uplift and bring people, families, businesses and communities together. Guided by our purpose to bring enjoyment to people's lives through great tasting food, we believe that working together with our teams, business and community partners will bring sustainable growth and positive change - today, tomorrow and for generations to come.

Due to an internal promotion, we are looking for a Customer Service Officer who will play a pivotal role in fostering positive customer interactions and maintaining strong relationships with 3PL’s, cold stores, and transport companies. Key responsibilities include leading customer satisfaction through exceptional communication and problem-solving skills, while also ensuring accurate order processing and timely resolution of issues. This role prefers experience in customer service & logistics, but a great ‘can do’ attitude and a collaborative approach to your work is what matters the most.

About the role

• Excellent communication skills to promptly respond to emails and inquiries, fostering positive relationships with customers and partners
• Strong attention to detail in order processing, ensuring accuracy and documenting discrepancies such as out-of-stock items or damages
• Proactive problem-solving abilities to investigate claims, resolve issues, and handle returns efficiently
• Adaptability to support team members confidently, multitask effectively, and undertake various assigned tasks
• Collaborative mindset to work closely with different teams, ensuring smooth operations
• Organisational skills to maintain records, update SOPs, and manage customer information efficiently
• Initiative to enhance customer correspondence and anticipate needs, improving the overall experience
• Reliability and being driven to completing tasks promptly and providing support as needed

About you

• Customer Service experience
• Effective time management skills
• Analytical thinker
• Accurate data entry skills
• Preferred knowledge of the Distribution and Supply Chain Environment
• High computer literacy with strong skills in particular Microsoft Excel

What’s in it for you?

• Opportunity to be a part of a global iconic brand
• Hybrid flexible working model
• Working with a professional supply team and major customer groups
• Company staff engagement activities and Employee & Family Assistance Program
• Innovative and dedicated development programs
• Opportunity to 'Chip In' and give back to the community as part of our paid volunteer program

If you’re looking for your next challenge and want to get behind an organisation that celebrates real connections, then this is your role!

#LI-RS1

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McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace.  As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger. 
 
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.

The health and safety of McCain employees and their families has been our number one priority since the start of COVID-19 pandemic. With vaccination restrictions easing across the globe we do not currently require employees to be vaccinated, but we reserve the right to change this mandate in line with health guidance and regulations in each country.
 
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy 

Job Family: Customer Service      
Division: ANZ 
Department: ​Customer Service ​
Location(s): AU - Australia : Victoria : Ballarat || AU - Australia : New South Wales : Gordon || AU - Australia : New South Wales : Lisarow || AU - Australia : New South Wales : Sidney || AU - Australia : Other : Reference job description || AU - Australia : Queensland : Brisbane || AU - Australia : Queensland : Morningside || AU - Australia : South Australia : Adelaide || AU - Australia : South Australia : Penola || AU - Australia : Tasmania : Hobart || AU - Australia : Tasmania : Smithton || AU - Australia : Victoria : Melbourne || AU - Australia : Western Australia : Perth 

Company: McCain Foods (Aust) Pty. 

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